Why letting go of control is the hardest—and most necessary—step in building a resilient business Most SMEs begin the same way: with a founder at the centre of everything. You make the decisions. You approve the spend. You handle the staff conversations. You step in when customers complain. You deal with practically everything. In the early days, this isn't a flaw—it's the reason the business survives. Speed matters more than structure. Judgement matters more than process. Th