Operational Readiness & Risk Advisory for SMEs

We help businesses stay ready for incidents, inspections, and escalation—so small issues don't become business-ending problems

About First Forge

First Forge LLP is an operations and risk advisory supporting SMEs operating in regulated or risk-exposed environments.

When incidents, complaints, or inspections happen, most businesses don’t fail because they’re careless — they fail because no one knows what to do under pressure.

First Forge helps SMEs stay ready, calm, and defensible when it matters.

Our approach is simple:

reduce uncertainty,
remove ambiguity,
and help businesses respond properly when tested.

We believe preparedness is quieter — and far more effective — than panic.

Helping SMEs navigate regulation and compliance in Singapore

Most SMEs run fine day to day — until something happens.

A staff injury.
A customer complaint.
An unannounced inspection.
A situation that escalates faster than expected.

That’s where businesses get into trouble — not because they’re careless, but because no one knows what to do under pressure.

First Forge helps you put simple systems in place so your team responds calmly, correctly, and defensibly when it matters.

Services

We provide advisory and readiness support, not certification or inspections.

Operational SOPs & Escalation Frameworks

We help you put simple, practical SOPs in place so staff know who does what and when to escalate.
This reduces confusion, finger-pointing, and bad decisions when things move fast.

Inspection & Compliance Preparedness

We guide you on what inspectors actually look for, what documents should be ready, and how staff should respond — so inspections are routine, not disruptive.

Fire & Safety Readiness Support

We help you keep fire and safety documentation, drills, and awareness in order — so your premises are ready, not scrambling, when checked or tested.

Ongoing Advisory Support

We stay engaged on a retainer basis to review risks, update procedures, and advise as your business changes.
You get an external adult to sanity-check decisions — without hiring a full-time ops or compliance role.

Incident & Complaint Response Playbooks

We prepare clear response steps for injuries, complaints, staff issues, and reputational escalation.
This helps you respond calmly, consistently, and defensibly instead of reacting emotionally.

How We Work

Advisory and readiness-focused (we do not take on statutory or certifying roles)
Monthly retainers with clearly defined scope
Practical, no-nonsense guidance grounded in real operations
Limited number of clients to ensure quality and focus

Where specialist or statutory input is required, we work alongside independent professionals such as corporate secretaries, accountants, lawyers, and engineers. Each professional is engaged within their own scope and remains responsible for their advice and deliverables. Our role is to assess, coordinate, and sequence the right expertise so issues are addressed correctly, without confusion or overreach.

We don’t replace your staff.

We don’t deal with regulators on your behalf.

We help you be prepared, organised, and calm before something goes wrong.